RUNNING A BUSINESS CAN BE CHAOTIC
It’s easy to get sucked into the day-to-day operations required to keep things running smoothly and profitably. The days and weeks go by and before you can turn around the year has raced away. What have you achieved? Did you meet your goals, objectives and expectations or are you in the same space you were in at the beginning of the year?
Forbes magazine have written a great article on how to conquer that chaotic feeling.
The steps and procedures of a business from the very first day is vital to the ultimate success of the business. Don’t put documenting your process off to another day. Instead, take note of every procedure from the very beginning.
Write it down – As you go through the daily work, take careful notes on the day-to-day processes. Take note on everything from how files are saved to how big decisions are made. If there are other people working in the business with you, have those people also keep close records of how they manage tasks. It is always easier to edit and delete than try to fill in the blanks and remember exactly how certain procedures were handled.
Be proactive – Anticipate problems and methodically create solutions. Identify areas of concern and meticulously develop a response system. Even when certain actions seem obvious, make a note of the steps and approaches. What is intuitive for one person may not occur to another. By keeping close notes of all procedures other members of the team will be able to understand the decision-making process and arrive at the appropriate results.
Get it out of your head – Once all the operations are recorded, it is useful to have others review the material. Collaborate with a colleague or hire an outsider to develop a manual for communicating the company’s operations. Someone who is not in the thick of the process may have a clearer ability to convey the important ideas.
Share it – Once the operations manual is created, start sharing it with the members of the business. Make sure that all employees have easy access to the information. Posting the procedures on an intra-company website or distributing hardcopies of the material will encourage people to refer and follow the guidelines. As updates are made to the materials, have alerts sent to the appropriate parties so that everyone is up to date.
Growth and development are exciting stages in the evolution of your business. However, without solid planning and infrastructure business owners can jeopardise valuable growth opportunities.
By thinking proactively and consistently working on an operations plan, your business will be ready for healthy development.